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Frequently Asked Questions

Why should I shop duty free?

If you appreciate quality, and you like getting the best deal for your money, then buying duty free is for you. Duty free shopping allows you to buy your favorite premium brand names at the same tax free prices usually only found in international duty free zones at locations such as marine ports and airports.

What makes taxfree-cigarettes.net a leader in online Duty Free sales?

With years of experience and numerous connections within the industry which allow us to buy in bulk, we are able to offer amazing duty free prices topped by even greater savings. You shop from the comfort of your own home, and all items are delivered to your doorstep, with shipment of cigarettes and tobacco being absolutely FREE! Our representatives are available to assist 24/7 and we offer a 100% satisfaction guarantee.

Are the duty free items you sell genuine or cheaper version knock-offs?

We sell only the real thing from the original manufacturers.

Why buy cigarettes and spirits here when I can do so at a local convenience store?

Buy from us if you're into getting more bang for your buck. Our prices are the lowest around, and our selection of genuine, premium tobacco and alcohol is continually growing.

Your prices on tobacco and alcohol products are really low. How do you do this?

Since we carry only tax-free items, we are able to offer you instant savings every time you buy! Add to this the fact that we buy our items in bulk, and you can see how we are able to offer our goods at much less than you would pay retail.

Can I purchase as much or as little as I'd like, or do you have min and max limits?

You can purchase any amount that you'd like; there are no minimum or maximum limitations. It is wise, however, to note the customs taxes in your country.

Do I pay the cost of cigarette and tobacco deliveries?

No, we deliver all tobacco, cigarette and cigar items for FREE.

Are you allowed to legally sell alcohol or tobacco online?

Yes, it is entirely legal. There are however, size and weight regulations which must be met when shipping packages; and there are laws concerning the legal age to purchase alcohol. This legal age varies according to state. We adhere to all laws.

Is shipping perfumes and cosmetics merchandise by international mail legal?

Yes, it is, but there are size and weight standards which must be followed.

How long will it take for me to get my order in the mail?

It will arrive within 10 to 21business days.

How will I receive my order?

It will come to you by registered mail. You will have to sign upon delivery.

How much do shipment and delivery cost?

They are both part of your total charges. On cigarette and tobacco items, shipment is FREE.

When I receive my order, should I expect to be charged a duty tax?

No, you shouldn't. However, due to varying customs laws in different countries and, depending on the items you ordered, there is a slight chance you might be asked to pay the duty tax to release your package.
If this does happen to you for some reason, here is what you can choose to do:
You may pay the duty tax to release the package or refuse it and send it back to our address (return to sender). If you choose to refuse your package we will be happy to give your many back and issue you a full refund.

I ordered several items, but have only received one. Where are the rest?

We ship orders of multiple items in several packages. This is to avoid duty taxes which may be added to large value / sized packages. You shoule receive the entirety of your order within ten business days of the first shipment.

Why have you not replied to the email I sent you through the "Contact Us" form I filled out on your site?

Your ISP or e-mail client may be the culprit. Check that our mails to you are not being blocked. We reply to every email or "Contact Us" form we receive, so this is the logical cause for your not receiving a reply.

How can I pay?

All major credit cards; E-Check; and bank wire transfers.

How do I track my order status?

When your order is complete we will send you an email summarizing the order and listing a tracking number. You can enter our website and follow the progress of your order with this number.

Are charge backs okay?

No, charge backs are unacceptable. If there is a problem with a shipment, we will either give you a refund, or reship it. We will ban from our sites any customer who attempts a charge back, and we will relay this customer's credit card information to processing agencies as well.